Second Chance Art Accessories

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Can I see Second Chance Art & Accessories in person? TOP
You can see Second Chance Art & Accessories in person at one of our retail shows. See the event calendar for locations, dates, and times.

Do you have a store (physical location)? TOP
We do not have a storefront or retail store with regular hours. Most artwork can be purchased directly from the website using our online shopping cart. Artwork is also available for purchase at our retail art & craft shows (see the events page for more info). Artwork may also be ordered by contacting us via email or phone.

Do you ship? TOP

Yes, Second Chance Art & Accessories can ship anywhere within the continental United States. Most items are shipped via UPS. Shipping costs are added to your website order based on your shipping address.

Local delivery within the Chicago metro area may also be available for large or oddly shaped items. For a limited number of large and oddly shaped items, freight shipping may be arranged. Contact us for more information.

How much does shipping cost? TOP

Shipping costs are based on the size & weight of your package, and shipping distance from Minooka, IL. We recognize that shipping some of our larger glass items can be expensive. Second Chance Art & Accessories strives to provide shipping at a reasonable cost, while getting your order to you safely and securely.

The table below provides a very rough estimate of shipping charges, based on our common box sizes using the UPS shipping calculator. Please note that your exact shipping charge may vary; please contact us for more specific information.

	Box Size**	30" x 24" x 5"	38" x 28" x 5.5"	36" x 36" x 6"	42" x 36" x 6"	38"-72" x 48" x 6" (telescoping box)
	Approximate cost within the United States - lower 48 states	$20-30	$28-$42	$37-$57	$95-145*	$105-$160*

* UPS charges a "large package surcharge" of $45+ for packages of a certain size. Our larger boxes typically incur this surcharge.
** When packing artwork, a clearance of ~4" is required around all sides of the piece for adequate packing materials.

I'd like to order something, how do I place an order? TOP

For in-stock items:

You may order most items directly from the website. Orders will be processed within 72 business hours, and you will receive an email with a tracking number once your order is shipped. Items will typically arrive 4-8 business days (mon.-fri.) following receipt of your payment.

There are a limited number of in-stock items that are very large or oddly shaped, and not available for purchase directly from the website. If you are interested in purchasing these items, you may do so at one of our retail art / craft exhibitions (see our event calendar), or you may purchase them by calling us (815) 341-9001, or emailing us.

For out of stock, personalized, or custom orders:
Step 1. Contact us via email or phone, and let us know what you are interested in ordering. For personalized & custom artwork, we will ask for the following information:
1. Roughly what size you are looking for
2. What type of frame finish you'd like
3. Background / fabric preferences
4. What type of lettered design you'd like
5. if you'd like any hooks or knobs mounted to your piece
6. Is there a deadline you'd like it finished by

Step 2. We will give you a quote for options that may fit your needs based on the window, door, or mirror sizes currently available.

Step 3. We require a deposit of 50% down with your order. You may send us a check or money order, or call us to provide your deposit by visa or mastercard. Once your deposit is received, we'll mail you a receipt for the deposit, and put your order in line.

Step 4. We will contact you when we're ready to start working on your order. For personalized & custom artwork, we will send you a picture via email of your first draft. You will need to provide specific feedback about any changes you'd like made to the design by replying to the email, or calling us with feedback. Based on your feedback, a second draft will be created, photographed, and sent to you via email. We will continue with revisions & feedback until you are happy with the design (standard customization fee includes 3 drafts total; additional revisions start at $15 each).

Step 5. Once the final design is approved, we will finish up your artwork and let you know when it's ready. Once we receive the balance due on the order, we will ship it to you along with another receipt, and email you a tracking #. You are also welcome to pick up your order & provide final payment at the time of pickup.

Orders for out-of-stock, personalized, or customized art typically take 4-12 weeks from receipt of payment until your item is delivered.

Do you accept returns? TOP

Second Chance Art & Accessories appreciates our customers. We do all we can to ensure your satisfaction with our artwork and customer service.

However, if you would like to discuss returning an item, please send an email to allow us an attempt at first resolving the issue. All returns are subject to prior approval. Please do not return an item without authorization. Original shipping charges will not be refunded. All returns must be received back within 14 days of the receipt of your item(s). Return shipping fees will be at the customers expense.

My artwork arrived damaged - what do I do? TOP

Second Chance Art & Accessories exercises extra care while packing our art to ship to you. However, accidents can happen - if your artwork arrives damaged, please contact us immediately (via phone: 815-341-9001, or email). We may ask you to photograph the damaged item and / or packaging. All artwork is insured, but proof of damage may be needed to accompany the damage claim.

After discussing the damage, we will ask you to repackage the item in it's original packing. We will arrange to have the delivery service inspect and pick up the damaged item from you. Once we receive the item, we may be able to repair it & return it to you, or send a replacement. Alternately, we may refund your purchase and original shipping costs.

Can I pick up my artwork directly from Second Chance Art & Accessories? TOP

Yes, you can pick up your artwork directly from us in Minooka, IL. However, we do not have a storefront, so you will need to contact us for directions and to arrange a pickup time.

Shipping costs are automatically added to orders placed directly from the website. If you'd like to pick up your order, you'll need to contact us to place the order by phone or email.

Where are you located? TOP
Second Chance Art & Accessories is currently located in Minooka, IL.

What forms of payment do you accept? TOP

Currently we accept paypal payments only for orders placed directly from the website. You do not need a paypal account to pay with paypal, and any major credit / debit card is accepted.

If you prefer to pay with a check, money order, or directly by visa or mastercard (not via paypal), please contact us by phone or email to place your order.

Sales tax applies for purchases within the state of Illinois.

Do you make the frames for your art? TOP
The majority of our artwork is created from vintage window sashes, doors, and mirrors. Most of the "frames" you see are vintage window sashes that we have refinished with paint or stain. Mirrors typically retain their original vintage frames - but we will refinish the frames as needed.

We do, however, make the frames for our His & Hers window art, because of the difficulty in obtaining larger quantities of vintage windows with the specific configuration needed. The His & Hers design was originally created from a vintage 2 pane window. If you are interested in a His & Hers window made from a vintage window sash, contact us for pricing information.

Can I get my artwork personalized? TOP

Absolutely! We can add your name, address, or other desired text to our designs. This can be done by replacing a line of text with your name instead, or adding your name to a piece in addition to the standard design. Personalization includes a few short words, or roughly 25 characters of text. If you'd prefer more extensive personalization, see the info on custom & commissioned artwork.

Personalized artwork can be ordered by contacting us by phone (815) 341-9001 or email. Personalized artwork is not available for order directly from the website at this time.

How much does personalization cost? TOP
Prices for personalized artwork include a base price plus personalization fee of $15-25, depending on the size of the art & extent of personalization (most personalized orders are in the $15 range). The base price will be comparable to prices for in-stock artwork of similar size & design. The personalization fee includes roughly 25 characters of text; if more extensive personalization is desired, see the info on custom & commissioned art.

Do you take orders for custom & commissioned artwork? TOP

Absolutely! Custom & commissioned artwork is a large part of our business. Services range from major alteration of a current lettered design, to creating a completely new lettered design to meet your needs.

Have a project or idea in mind? Contact us for more specifics on price and available sizes, etc. Custom & commissioned art must be ordered by phone or email, and is not available for order directly from the website.

Samples of customized & commissioned pieces can be viewed on our gallery page for customized art.

How much does custom artwork cost? TOP
Prices for custom art include a base price for the item, plus a customization fee. The base price will be comparable to prices of in-stock items of similar size & design. Fees start at $40 (for most average size pieces), and include up to 25 words of text and 3 drafts (a rough draft and 2 revisions prior to painting the design). Additional revisions start at $15 each. Additional words (greater than 25 words) are $5 each. For very large pieces or unusual designs, fees are determined on a case by case basis.

Can you make an artpiece for my business or organization? TOP
Absolutely! Second Chance Art & Accessories can incorporate your business name, logo, or other information into a piece of artwork. The same rates and policies apply as for customized & commissioned artwork. You can view samples of artwork created especially for businesses on our gallery page for customized & commissioned artwork. Contact us for more information.

How long will my personalized or custom order take to complete? TOP
Typically, orders take between 6-12 weeks to complete from the date your deposit is cleared. Simple personalization does not take as long as more involved, customized pieces. Finish times are also affected by our current workload. Contact us at any time to find out more specifics, since certain times of year are busier than others.

How do I clean the glass on my art? TOP
Second Chance Art & Accessories uses paint designed for glass to create our lettered designs. While it is durable enough for normal wear & tear, it is not a factory applied finish. We recommend cleaning your artwork with a feather duster. If more extensive cleaning is needed, we recommend spraying glass cleaner onto a cloth & carefully wiping around & over the lettering. If your piece is newly purchased, we recommend waiting 30 days to make sure the paint is fully cured before cleaning.

How do I clean my Second Chance Art & Accessories Chalkboard? TOP

Most of our chalkboards are created using factory made, porcelain coated steel chalkboard material. To clean, wipe the chalkboard with a damp cloth or paper towel. If your chalkboard has painted lettering, avoid wiping the lettered area.

How do I hang my artwork? TOP
We use a variety of hangers for our art, depending on the piece. All pieces come with a hanger or method for hanging.

Mirrors:
typically include a heavy duty wire attached to the back

Window art:
typically comes with hanging hardware attached. We also provide you with heavy duty drywall anchors & screws to use on your wall. If needed, bumpers are added to the bottom corners of our pieces to assure your artwork hangs plumb. Provided hardware is design to hold the weight of your art on drywall; however, it is always best to mount your art to a wall stud when possible.

Coat Racks & pieces made from solid wood: typically we will cut keyhole shaped channels into the back of these pieces, so they hang flush on the wall. Every effort is made to make channels 16" apart when possible. If hanging on a wall stud is not possible, heavy duty drywall anchors are recommended.

Can I get a gift certificate? TOP
Gift certificates are available in any amount requested. They are good for one year from the date of issue. They can be used for stock items, personalized art, or custom artwork. They can be used at any of our retail shows, or by ordering by phone or email from Second Chance Art & Accessories. See our events page for show dates & locations. To order gift certificates or apply a gift certificate toward your order, contact us.